Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@paulwarmer.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@paulwarmer.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@paulwarmer.com.
Returns to a Paul Warmer store
How do I return my order in EU
1. PACKING
Pack your items. Don't forget to remove or cover the old shipping label. Place each item you return, together with the original packaging, in the box. Add the return form. Seal the box and attach the return label to the outside. Please note that we charge €8,- euro for return cost.
2. SEND
Take your package to a post office.
4. RETURN
Once we have received your return, you will receive a refund or an adjusted Klarna invoice within 14 working days. The return costs are for your own account. We will charge €8 euro.
5. Return Adres Paul Warmer
If you have not received a return label please return the package to the adres below or send us an e-mail: support@paulwarmer.com.
Paul Warmer Returns - Frankfurtstraat 26, 1175RH Lijnden The Netherlands
Returns online
Paul Warmer's returns policy gives you the option to return a product within 14 days of receipt for any reason (PURCHASED ONLINE SO NOT IN STORE). You have the right to open the package and check its contents. The product must be read without any traces of use and in the original packaging.
How do I return (part of) my order outside the EU?
Returning online orders outside the EU for orders over €150
For returns outside the EU, we collaborate with our partner Onlinetaxfree.com. To initiate a return, contact Onlinetaxfree.com at customerservice@onlinetaxfree.com. Onlinetaxfree.com will then send you the return label. After you have received the return label, follow these steps:
- Print the return label you received from Onlinetaxfree.com and attach it to the package.
- Print the commercial invoices you received from Onlinetaxfree.com in your mailbox.
- Include one copy of the commercial invoice in your package.
- Paste the second copy of the commercial invoice on your package. Include one copy of the commercial invoice in your package with the packing slip.
- Paste the second copy of the commercial invoice on your package next to your shipping label.
- Take your package to a UPS location.
If you have questions about this return process for non-EU countries, contact: customerservice@onlinetaxfree.com
Refund policy for non-EU countries with orders over €150
Onlinetaxfree.com manages the tax refund process for Paul Warmer. If you return or refuse your order within 30 days, you will not be eligible for a tax refund.
Paul Warmer will refund the order amount minus the cost of the return label and re-import costs.
Non-EU customers can reclaim VAT by contacting: customerservice@onlinetaxfree.com
Deposit terms
If you want to deposit the product, you have 14 days to deposit the item to us.
Money Back
If you have returned the item by post and it has been received by us in good order, the amount that is paid will be settled or refunded within 14 working days. We provide a voucher for products purchased in one of our stores that men want to return.
Liability
Paul Warmer is not liable for direct or indirect damage, whatever the cause, caused by the buyer, to others or to the property of third parties. Paul Warmer is not liable for the unavailability of the webshop or for technical or electronic errors on the website.